Compliments & Complaints

The CRC welcome comments, compliments and complaints from the people using our services.  We work to high standards and we hope this is reflected in your experience with us.

We take all comments seriously and value them as a way of helping us improve services.

That sounds fine – but what if I have a complaint?

Complaints can be made by any person including, but not limited to:

• Offenders

• Victims of crime (or their family)

• Members of the public.

To be considered, your complaint has to be about an action or decision, or failure to act or decide, on the part of the employees of The Humberside, Lincolnshire

and North Yorkshire Community Rehabilitation Company Limited.

We can’t look into something that is already being investigated by the police or subject to a decision of the courts, statutory tribunal, Parole Board, Crown

Prosecution Service or the Criminal Cases Review Commission.

Your complaint won’t normally be considered if it is about something that happened more than 12 months ago, or that you could have known about a year ago.

Making A Complaint Leaflet

Click here to read the leaflet “Making a complaint” (.pdf).

It is best to talk.  Face-to-face or over the telephone with the person involved can often be the solution.  If this is difficult, ask to discuss it with a more senior member of staff.

You can make a formal complaint in writing.  You should sign it and send it to Martin Davies, the Chief Executive of The Humberside, Lincolnshire and North Yorkshire Community Rehabilitation Company Limited.

Martin Davies
Chief Executive
The Humberside, Lincolnshire and North Yorkshire
Community Rehabilitation Company Limited
Lincoln Probation Office
8 Corporation Street
Lincoln
LN2 1HN

info@hlny.probation.gsi.gov.uk

(Or someone can make a formal complaint on your behalf, if you give them permission in writing).

Within five working days of receiving your letter the Chief Executive will explain how your complaint will be handled.  He will give the date when you can expect the outcome.